Sadly this article doesn't actually answer the question, but there was a great New Yorker article in 2018 that did: https://www.newyorker.com/magazine/2018/02/1

Sadly this article doesn't actually answer the question, but there was a great New Yorker article in 2018 that did: https://www.newyorker.com/magazine/2018/02/12/why-paper-jams-persist https://www.newyorker.com/magazine/2018/02/12/why-paper-jams...