It's a way of doing process mapping: https://www.ifm.eng.cam.ac.uk/research/dmg/tools-and-techniques/process-mapping-brown-paper/ https://www.ifm.eng.cam.ac.uk

It's a way of doing process mapping: https://www.ifm.eng.cam.ac.uk/research/dmg/tools-and-techniques/process-mapping-brown-paper/ https://www.ifm.eng.cam.ac.uk/research/dmg/tools-and-techniq... However, what is neat is how management consultants can use this as a sales weapon - that books describes it how to use it that way.