2 ms·
The difficulty isn't in ignoring support complaints yourself, it's in protecting your personal or corporate brand from the corrosive effects of all those compla
by msbarnett 16y ago
The difficulty isn't in ignoring support complaints yourself, it's in protecting your personal or corporate brand from the corrosive effects of all those complaints.
If someone googles your name and turns up a bunch of complaints in forums and blogs, that's a hard first impression to overcome no matter how you try to explain that you never promised those people anything.