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There should be a federal law against auto-renew by default. Whenever possible, I try to avoid doing business with companies that do this (which are many). The
by jordanpg 6y ago
There should be a federal law against auto-renew by default.
Whenever possible, I try to avoid doing business with companies that do this (which are many). The worst dark pattern, IMHO.
- rcMgD2BwE72F 6y agoI manage a subscription product without auto renew. The number of customers who don't care about all the notification regarding upcoming expiry is staggering. I keep assisting them to renew during the grace period, while they put the end-users at risk of software failure. They expect us to work for them (unpaid customers) and manage all the problems that come with late rewenal (speedy releases, no testing, urgent support requests, etc). IMO we should enable auto renewal just to help them avoid this unbearable situation.
- jordanpg 6y agoI'm not saying there should be no auto-renew, only that it should be opt-in. Auto-renew as an available option makes all kinds of sense.