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Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

aliakhtar 6y ago
I agree, this occurred to me too. I don't want to share my user data with a 3rd party service.
- toast76 6y ago
  You can also use Smidge without sending us any PII, but obviously segmentation will be limited. Also in the next couple of weeks, with just a user id, you will be able to place a call directly from Zendesk (for example) without us knowing anything about the user.
  - aliakhtar 6y ago
    Can you make it so I determine the user segment on my end and just send you the user id and segment id? I'd totally use this then.
    - toast76 6y ago
      Yep absolutely. You bucket users on your end and just pass through the user Id and the segment name. Then mirror the segment as call groups on our end e.g. segment='high value'
toast76 6y ago
Yeah I can understand that. This early version requires calls be routed via a server, but being webrtc it can be P2P. We'd like to provide recording and transcription in the near future (with the appropriate user permissions). Down the track I believe we can deliver a self-hosted solution.
- Aldipower 6y ago
  Yeah, I mean, it is not a problem to have a server, it just must be ours. :) And paying for a self-hosted solution is also not the problem. We just cannot give up our users privacy, so all the request needs to go to our domains and servers.
agustif 6y ago
chaskiq.io is a nice open-source self-hosted intercom replacement. Has varius API integrations too
- Aldipower 6y ago
  This looks very promising! Do you think it is a good idea to install the development environment in a lxd container and run it in production? Because I could not find any documentation for self-hosting it. Just the heruko docs..
  - agustif 6y ago
    Hey, I'm currently working on installing this for our company as internal tool. I wouldn't know. But yeah, I'm kinda doing the same and maybe using dokku/ledokku to manage my own heroku-like infra It is a nice project, but the docs need some love. You can also hire premium support for 30usd/month directly from the creator of the project, which I'm sure would happily help you with your prod deployment! You have also development docs on docker / ubuntu / mac / win! https://dev.chaskiq.io/en/articles/install-chaskiq-on-ubuntu-for-development https://dev.chaskiq.io/en/articles/install-chaskiq-on-ubuntu... I would certainly try/ dig deeper / pay 30usd, it's the best alternative I've found so far!
areichert 6y ago
We're working on a self-hosted alternative to Intercom if you'd like to check us out :) https://github.com/papercups-io/papercups https://github.com/papercups-io/papercups

aliakhtar 6y ago

I agree, this occurred to me too. I don't want to share my user data with a 3rd party service.

toast76 6y ago
You can also use Smidge without sending us any PII, but obviously segmentation will be limited. Also in the next couple of weeks, with just a user id, you will be able to place a call directly from Zendesk (for example) without us knowing anything about the user.
- aliakhtar 6y ago
  Can you make it so I determine the user segment on my end and just send you the user id and segment id? I'd totally use this then.
  - toast76 6y ago
    Yep absolutely. You bucket users on your end and just pass through the user Id and the segment name. Then mirror the segment as call groups on our end e.g. segment='high value'

toast76 6y ago

Yeah I can understand that. This early version requires calls be routed via a server, but being webrtc it can be P2P. We'd like to provide recording and transcription in the near future (with the appropriate user permissions). Down the track I believe we can deliver a self-hosted solution.

Aldipower 6y ago
Yeah, I mean, it is not a problem to have a server, it just must be ours. :) And paying for a self-hosted solution is also not the problem. We just cannot give up our users privacy, so all the request needs to go to our domains and servers.

agustif 6y ago

chaskiq.io is a nice open-source self-hosted intercom replacement. Has varius API integrations too

Aldipower 6y ago
This looks very promising! Do you think it is a good idea to install the development environment in a lxd container and run it in production? Because I could not find any documentation for self-hosting it. Just the heruko docs..
- agustif 6y ago
  Hey, I'm currently working on installing this for our company as internal tool. I wouldn't know. But yeah, I'm kinda doing the same and maybe using dokku/ledokku to manage my own heroku-like infra It is a nice project, but the docs need some love. You can also hire premium support for 30usd/month directly from the creator of the project, which I'm sure would happily help you with your prod deployment! You have also development docs on docker / ubuntu / mac / win! https://dev.chaskiq.io/en/articles/install-chaskiq-on-ubuntu-for-development https://dev.chaskiq.io/en/articles/install-chaskiq-on-ubuntu... I would certainly try/ dig deeper / pay 30usd, it's the best alternative I've found so far!

areichert 6y ago

We're working on a self-hosted alternative to Intercom if you'd like to check us out :) https://github.com/papercups-io/papercups https://github.com/papercups-io/papercups