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I have found the most effective way is to email users with an open question (not a survey form) about 7 days after purchase. "We are very interested in how you
by hermitcrab 6y ago
I have found the most effective way is to email users with an open question (not a survey form) about 7 days after purchase.
"We are very interested in how you are getting on with <product>. Please email us if you have any suggestions about how we can improve <product>."
But that only works if you are getting sales.
Also the more responsive you are to customers, the more likely they are to report bugs or make suggestions.
I wrote about my experiences getting feedback here:
https://successfulsoftware.net/2008/04/28/getting-customer-feedback/ https://successfulsoftware.net/2008/04/28/getting-customer-f...
(old article, but still relevant)
- JNRowe 6y agoI find it surprising that you only had one "stop spamming me" reply. I've cancelled two services that have sent similar mails, and I figured I wouldn't be /that/ unusual. My assumption being that if you're sending unsolicited mails so quickly, then I should be expecting a truckload to arrive by the end of a year. In one of those cases I felt vindicated as I received a bunch of huge exit interview type replies.
- hermitcrab 6y ago>My assumption being that if you're sending unsolicited mails so quickly, then I should be expecting a truckload to arrive by the end of a year. That would be an incorrect assumption (in my case, anyway).
- JNRowe 6y agoMy bad, that was an uncharitable way to phrase it. I didn't mean to imply that you are filling inboxes, but more that I believe it tilts the balance in that direction.