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On a pedantic note, is there a reason why large corporations 'regret' mistakes rather than apologize for them? Is it just so they don't want to go on the record
by thomson 15y ago
On a pedantic note, is there a reason why large corporations 'regret' mistakes rather than apologize for them? Is it just so they don't want to go on the record as being wrong?
Sony's statement for reference:
http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/ http://blog.us.playstation.com/2011/04/26/update-on-playstat...
- iy56 15y agoTheir lawyers tell them that an apology is an admission of fault.
- eli 15y agoMaybe true, but I don't think that's the real reason. I think it has a lot more to do with ego and cowardice. (It perhaps also belies a shoot-the-messenger mentality that exists within many major corporations.) On The Media did a piece a few months ago about how the 1982 Tylenol recall is pretty much the gold standard for corporate disaster PR: identify the problem, apologize, and explain what you're doing to prevent it in the future. It's not hard, but it takes guts. Even J&J itself didn't meet that standard in later recalls. http://www.onthemedia.org/transcripts/2010/02/12/01 http://www.onthemedia.org/transcripts/2010/02/12/01