I'd believe it. When you know that there is going to be packet loss (whether from the user's spotty internet or from internal load-shedding), building your app

I'd believe it. When you know that there is going to be packet loss (whether from the user's spotty internet or from internal load-shedding), building your applications to be as resilient as possible to it makes sense. The infrastructure experimentation platform mentioned in the article is probably helpful for sniffing out potential trouble-spots in applications.