Why they didn't do what? "Increase the automation"? I suspect that they have been doing that from the beginning. It's an ongoing process. I hate to quote Ru

Why they didn't do what? "Increase the automation"? I suspect that they have been doing that from the beginning. It's an ongoing process. I hate to quote Rumsfeld, but there are known unknowns, and unknown unknowns. Of course you want to eliminate the latter-- but there's (necessarily) no way you can ever know that you've done so.