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>If a certain customer's behaviour is alienating or obstructing other customers This is not a random cancellation. There is zero incentive for your phone comp
by itsoktocry 6y ago
>If a certain customer's behaviour is alienating or obstructing other customers
This is not a random cancellation.
There is zero incentive for your phone company to cancel an account in good standing otherwise.
The OP said "they'd love to [cancel my account] if they could". Why would a phone company "love" to cancel accounts?
- sbarre 6y agoI was specifically addressing the other rather broad statement that I actually quoted. To address your point too though, there are definitely customers that the phone company is required to serve that they would rather not serve, because the costs are higher than the revenue. Remote rural customers, customers who need accessibility-related support, certain outdated services that people are grandfathered into and don't want to cancel, etc... And again that's where regulation protects the customer from the corporation that doesn't care about the customer's needs, unless they align with their own needs or are forced to via regulation.