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I love protonmail! I made the switch a couple years back and haven't looked back, with one exception- my city's utilities company blacklists protonmail, so in t

I love protonmail! I made the switch a couple years back and haven't looked back, with one exception- my city's utilities company blacklists protonmail, so in the handful of times I've emailed them (specifically there were three times they've shut off my water because someone with a very similar looking address didn't pay their bill) with proof of something-or-other, it supposedly doesn't make it to their communal or "personal" inboxes. This is the only time I've had this kind of problem though- protonmail has served me well.

Fnoord 6y ago
> with one exception- my city's utilities company blacklists protonmail Why do they do this? Did you contact them about it? I would say it seems, at face value, that your city's utilities company did not serve you while Protonmail did.
- bigwavedave 6y ago
  > that your city's utilities company did not serve you while Protonmail did. That's fair- that's a better way of saying it. Every time I've had to email them (which admittedly has only been a handful of times) with proof of something, I always end up calling them up and they'll say "but protonmail isn't on the blacklist that IT posted, so you're lying or you sent it to the wrong place," then I'll send screenshots from a different email provider proving that I sent the protonmail email(s) to the right place, then they'll say "oh, I promise to talk to IT to get this straightened out." It's pretty obnoxious.
fullstop 6y ago
There are a few things that protonmail is not good at, but I guess I've learned to live with them. 1. You can't search message content. gmail is very good at this, so I've had to become more organized to make sure that I can find a particular message in protonmail. 2. Notifications on mobile do not clear if I've read the message on another device. I have to open up the app and sync to stop them from popping up with outdated information. 3. I wish that there was a way to mark a message as archived and read from the mobile notification. Other than that, I can't complain.
- warent 6y ago
  all these issues sound more like client issues than protonmail service issues. why not just use a different email client to connect to protonmail, such as Spark?
  - dredmorbius 6y ago
    Protonmail integrates with its client (web app, iOs/Android app), unless you use the additional Protonmail Bridge service.
  - qu4z-2 6y ago
    Because they don't support standard protocols like pop3, smtp and imap. It's why I switched. (They do have Protonmail Bridge now, but it doesn't work great for alternate mobile clients unless they've changed it)
hedora 6y ago
If they’re incorrectly shutting off your water, read up on your legal rights, and then send a polite letter to their legal department and the local utility regulatory board. Public utilities are highly regulated, and do not have the right to interrupt your service.
- bigwavedave 6y ago
  I agree! However I move at the end of the week, so I won't worry this time around.
FerretFred 6y ago
Have you switched on your someuser@pm.me account? That at least doesn't have protonmail in the name.
NeoFeznet 6y ago
The only issue I've ever encountered with Protonmail was Digital Ocean. For some reason receiving a password reset email through Protonmail took forever. I thought I'd entered my email incorrectly, but nope. Eventually came through, but from what I could find, it was a known problem.

Fnoord 6y ago

> with one exception- my city's utilities company blacklists protonmail Why do they do this? Did you contact them about it? I would say it seems, at face value, that your city's utilities company did not serve you while Protonmail did.

bigwavedave 6y ago
> that your city's utilities company did not serve you while Protonmail did. That's fair- that's a better way of saying it. Every time I've had to email them (which admittedly has only been a handful of times) with proof of something, I always end up calling them up and they'll say "but protonmail isn't on the blacklist that IT posted, so you're lying or you sent it to the wrong place," then I'll send screenshots from a different email provider proving that I sent the protonmail email(s) to the right place, then they'll say "oh, I promise to talk to IT to get this straightened out." It's pretty obnoxious.

fullstop 6y ago

There are a few things that protonmail is not good at, but I guess I've learned to live with them. 1. You can't search message content. gmail is very good at this, so I've had to become more organized to make sure that I can find a particular message in protonmail. 2. Notifications on mobile do not clear if I've read the message on another device. I have to open up the app and sync to stop them from popping up with outdated information. 3. I wish that there was a way to mark a message as archived and read from the mobile notification. Other than that, I can't complain.

warent 6y ago
all these issues sound more like client issues than protonmail service issues. why not just use a different email client to connect to protonmail, such as Spark?
- dredmorbius 6y ago
  Protonmail integrates with its client (web app, iOs/Android app), unless you use the additional Protonmail Bridge service.
- qu4z-2 6y ago
  Because they don't support standard protocols like pop3, smtp and imap. It's why I switched. (They do have Protonmail Bridge now, but it doesn't work great for alternate mobile clients unless they've changed it)

hedora 6y ago

If they’re incorrectly shutting off your water, read up on your legal rights, and then send a polite letter to their legal department and the local utility regulatory board. Public utilities are highly regulated, and do not have the right to interrupt your service.

bigwavedave 6y ago
I agree! However I move at the end of the week, so I won't worry this time around.

FerretFred 6y ago

Have you switched on your someuser@pm.me account? That at least doesn't have protonmail in the name.

NeoFeznet 6y ago

The only issue I've ever encountered with Protonmail was Digital Ocean. For some reason receiving a password reset email through Protonmail took forever. I thought I'd entered my email incorrectly, but nope. Eventually came through, but from what I could find, it was a known problem.