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"The trigger for this event was a network configuration change. We will audit our change process and increase the automation to prevent this mistake from happen
by henrikschroder 16y ago
"The trigger for this event was a network configuration change. We will audit our change process and increase the automation to prevent this mistake from happening in the future."
- tomjen3 16y agoSure now, but I wanted to know why they didn't do that from the beginning.
- michael_dorfman 16y agoWhy they didn't do what? "Increase the automation"? I suspect that they have been doing that from the beginning. It's an ongoing process. I hate to quote Rumsfeld, but there are known unknowns, and unknown unknowns. Of course you want to eliminate the latter-- but there's (necessarily) no way you can ever know that you've done so.