3 ms·
> I suspect designers deliberately harm UX in an attempt to drive away unprofitable power users. You might be partly right. I mean, I've worked in UX for more
by asoneth 6y ago
> I suspect designers deliberately harm UX in an attempt to drive away unprofitable power users.
You might be partly right. I mean, I've worked in UX for more than a decade and I've never met anyone who did this deliberately. But over-optimizing for the novice experience essentially produces the same result.
A decade ago it was trivially easy to find improvements that benefited all users, but these days platforms are a lot more mature and there are fewer universally beneficial usability improvements like that left. At this point making improvements for one persona often result in regressions for others. It comes down to a business decision of which users matter and how the changes impact the bottom line. And you sort of have to make a call because if your company decides not to optimize for a profitable set of users then your competitors will.
I've never worked on UX for a web browser, but my guess is that they're mostly optimizing for novice users and safety at the expense of the power user experience. I don't see that changing as long as their business model depends on appealing to the largest possible number of users. Of course I wasn't in the room when the team made that call and you may be right that they're engaging in some dark pattern shenanigans to actively sabotage your experience and make you leave but I seriously doubt it's that explicit -- no one's actively trying to drive you away, they just don't particularly care about you. You might be able to find a niche web browser just for expert users that meets your need, but I'm not not sure how they'd sustain the business.
Having said that, there are lots business models in which power users are profitable. I've worked on expert systems (military, finance, ETL, data science) that often have crazy high learning curves for novices because whenever there's a tradeoff they optimize for the efficiency and stability for expert users. Having said that, these systems can be expensive (for example ~24k/yr/seat) so the businesses can afford to focus on optimizing for a small number of expert users.