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Thanks! That was our first idea, but implementation has probably been sub-par. I'll work out a way to help them help us get them onboarded to the tools.

• rovr138 6y ago
  It's probably a good idea to sit down and document all the services you have and use. List them, credentials, what you use from them, how you use it. Just a sentence or two. Doesn't have to be complicated or super detailed, but it'll help everyone a lot. As questions come up about them, start expanding on the description for them answering them. That document will make onboarding more people easier in the future. It might make sense to split it into a document for each in the future as it grows, but start small.
  • QuantumGood 6y ago
    Thanks! Yeah, I started on that awhile ago. Learning from our knowledge base and updating it is helpful, but I'm trying to think in terms of "this is the best order to do things in" for maximum benefit during onboarding, instead of feeling simply that I'm working overtime to "get onboarding done in as short a time period as possible".
    • rovr138 6y ago
      I personally like learning by digging into things. However, some people do like having a walkthrough. I've done both when onboarding someone.