Now all vendors have to do is to add a work component to their products and customer churn will cease. The only(?) caveat here is probably that if customers rea

Now all vendors have to do is to add a work component to their products and customer churn will cease. The only(?) caveat here is probably that if customers realize that their required work was added to the product for the sole purpose of customer retention then this scheme will surely backfire. (Congrats btw for being close to the only comment that actually addresses the gist of the article and not just the title. Had to scroll to the bottom, but here you are :-) People are surely stressed nowadays. Could it be because that Ikea bookshelf isn't up yet?)