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Great piece, I think human satisfaction should be the most important metric when measuring products. The article implies somewhat it’s not. Also I think product
by cjohansson 6y ago
Great piece, I think human satisfaction should be the most important metric when measuring products. The article implies somewhat it’s not. Also I think product which engages you and make you feel you learned something adds value, but only if you overcome the challenges (IKEA, Emacs)
- distalx 6y ago>I think product which engages you and make you feel you learned something adds value, but only if you overcome the challenges (IKEA, Emacs) Do you think that "personality type" could be also a factor here?
- stareatgoats 6y agoNow all vendors have to do is to add a work component to their products and customer churn will cease. The only(?) caveat here is probably that if customers realize that their required work was added to the product for the sole purpose of customer retention then this scheme will surely backfire. (Congrats btw for being close to the only comment that actually addresses the gist of the article and not just the title. Had to scroll to the bottom, but here you are :-) People are surely stressed nowadays. Could it be because that Ikea bookshelf isn't up yet?)