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The best way to deal with pathological customers is to ignore them, not to let them drive your decisions. Though, I have to admit, I sometimes enjoy enraging p
by jcampbell1 16y ago
The best way to deal with pathological customers is to ignore them, not to let them drive your decisions.
Though, I have to admit, I sometimes enjoy enraging pathological customers. On the phone, I have told them they are fired, and not welcome to come back to my website ever again. I sometimes pretend to be a nearly deaf old man when dealing with their complaints. It makes my day when a pathological customer calls now. Unfortunately, I only get a call from a pathological customers every other month or so.
- prawn 16y ago"not to let them drive your decisions" That's possible, but they will be a factor in your business if they are unfairly slamming you in reviews.
- jcampbell1 16y agoYou are right. But keep in mind, those pathological customers are everywhere. Reviews are a big factor when deciding between competitive products, and your competitors will face the same pathological customers. ReadItLater's free version is rated 1 star less than the pro version. All of the 1 star reviewers appear to be worth ignoring. I'd install something like appirater to try to drown out the morons, and boost ratings. https://github.com/arashpayan/appirater/ https://github.com/arashpayan/appirater/