> It seems entirely plausible to me That is plausible. It's also plausible Amazon, who famously has poor customer service and often makes mistakes when their a

> It seems entirely plausible to me That is plausible. It's also plausible Amazon, who famously has poor customer service and often makes mistakes when their automated system glitch, has done so yet again. You are, of course, free to assume that in a dispute one party is telling the unvarnished truth and the other is lying.