Agree completely. If you ask my customers why they keep sending work to me they will say "He answers his phone calls and emails." Woody Allen said "Eighty perce

Agree completely. If you ask my customers why they keep sending work to me they will say "He answers his phone calls and emails." Woody Allen said "Eighty percent of success is showing up" and in the freelancing business "showing up" means taking calls and responding to emails from your clients. It means addressing their actual problems, and helping them solve any problem they tell you about. Sometimes that means I will refer my clients to someone in my network (and that referral skips any interviewing/proposal process, because that's how it works).