Are you looking for something like what Tender App (http://www.tenderapp.com http://www.tenderapp.com) has, where every time someone creates a ticket or respond

Are you looking for something like what Tender App (http://www.tenderapp.com http://www.tenderapp.com) has, where every time someone creates a ticket or responds to your response, they send you an email with the content of the ticket, and you can respond directly to the email to post a response? For outbound transactional mail, you should consider PostageApp (http://www.postageapp.com http://www.postageapp.com) to help design, send, and manage the reporting for your emails. I'm the Product Manager there, so I would be happy to answer any questions you may have. As for the receiving and parsing of the emails, that's something a little outside of my expertise. However, if you do find an answer, I'd love to hear it! Good luck.