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To me it gets 'shitty' when they do this without disclosure. I have no problem with placing an order with GH and having them place the order for me, but when th

To me it gets 'shitty' when they do this without disclosure. I have no problem with placing an order with GH and having them place the order for me, but when they masquerade as the restaurant and try to hide that from the customer is where the problem comes in.

nevi-me 6y ago
And what happens when orders go wrong? Last month the grilled chicken place gave me chicken which wasn't grilled. I called them (they have a national call centre), and the store manager called me shortly after, to apologise. Following day they sent me chicken. Last week I was at a pizza place at night. An angry customer called, they got the other wrong. I listened to the store manager for about 4-6 minutes trying to explain that this was the 3rd-party service that got it wrong. That service doesn't have an agreement with the store/chain, as they have their own delivery service. Is the extra admin worth it? I don't think so. It's unethical behaviour from the tech companies.
- deleted 6y ago
  [deleted]
- TuringNYC 6y ago
  Even worse, then the customer -- thinking the restaurant messed up -- writes a poor Yelp review for the restaurant, not understanding the game of telephone went wrong.
- jschwartzi 6y ago
  We had the same experience with GH once(and never again as we canceled). The food arrived and was completely inedible. The restaurant sent out a vindaloo that was the most unnatural red color, like they had dumped a bin full of chili flake in it. Grubhub pointed the finger at the local restaurant, and the local restaurant pointed the finger at GH for not specifying the level of spiciness. In the end the only way to resolve the problem was to do a chargeback because neither merchant would take responsibility. We didn't have the business relationship with the restaurant. So I'll never use GH for anything because when something goes wrong they absolve themselves of responsibility. And I'm skeptical of any other company that acts as a base middleman like they do.
  - Chris2048 6y ago
    > the only way to resolve the problem was to do a chargeback because neither merchant would take responsibility I assume that hurt GH?
colejohnson66 6y ago
Is it a problem when your friend “misrepresents” that the order is for them? Or is it just a scale thing?

nevi-me 6y ago

And what happens when orders go wrong? Last month the grilled chicken place gave me chicken which wasn't grilled. I called them (they have a national call centre), and the store manager called me shortly after, to apologise. Following day they sent me chicken. Last week I was at a pizza place at night. An angry customer called, they got the other wrong. I listened to the store manager for about 4-6 minutes trying to explain that this was the 3rd-party service that got it wrong. That service doesn't have an agreement with the store/chain, as they have their own delivery service. Is the extra admin worth it? I don't think so. It's unethical behaviour from the tech companies.

deleted 6y ago
[deleted]
TuringNYC 6y ago
Even worse, then the customer -- thinking the restaurant messed up -- writes a poor Yelp review for the restaurant, not understanding the game of telephone went wrong.
jschwartzi 6y ago
We had the same experience with GH once(and never again as we canceled). The food arrived and was completely inedible. The restaurant sent out a vindaloo that was the most unnatural red color, like they had dumped a bin full of chili flake in it. Grubhub pointed the finger at the local restaurant, and the local restaurant pointed the finger at GH for not specifying the level of spiciness. In the end the only way to resolve the problem was to do a chargeback because neither merchant would take responsibility. We didn't have the business relationship with the restaurant. So I'll never use GH for anything because when something goes wrong they absolve themselves of responsibility. And I'm skeptical of any other company that acts as a base middleman like they do.
- Chris2048 6y ago
  > the only way to resolve the problem was to do a chargeback because neither merchant would take responsibility I assume that hurt GH?

colejohnson66 6y ago

Is it a problem when your friend “misrepresents” that the order is for them? Or is it just a scale thing?