In my experience, Alice moves on to a cool new project to greenfield while Betsy gets stuck supporting Alices creation until they eventually get on-call burnout

In my experience, Alice moves on to a cool new project to greenfield while Betsy gets stuck supporting Alices creation until they eventually get on-call burnout and quit. Alice checks in only when there's enough noise made either by angry customers, cto or angry SREs. That's my 10yrs+ ops experience, at least, and this is hugely exacerbated if Alice is put on such a high pedestal that they don't even have to be on-call with Betty at any point of the lifecycle.