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I also came across people who would report bugs that don't exist. The team would spend days trying to track down the problem user is reporting, but the problem
by varispeed 6y ago
I also came across people who would report bugs that don't exist. The team would spend days trying to track down the problem user is reporting, but the problem was never there. One case I remember user would claim that he paid for an item, but it is not visible on his account and he would keep asking for a refund, but when checked the items looked as they should. We asked him to send some screenshots and apparently he had photoshopped the items out from the screens. He stopped asking when we told him that our support member would like to access his desktop remotely to fix the problem.
- treeman79 6y agoWow. That’s horrible. 20 years ago at Radioshack, I had a customer try and return a nice stereo. About 300 dollars or so. No receipt. So only store credit for last sell price. Was in system but last sell price was $1.97 (we no longer sold it) So “hours” of digging and endless questions on “you sure you got it here?” Well she had gotten RadioShack and Frys Electronics mixed up. Apparently same store in her mind.