> Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with li

> Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. Only if you are the "little guy". You can be sure that amazon responds to big companies. If someone from Apple, Samsung, etc contacted amazon about something, do you really think they'll be tossed into the trashbin of the algorithm?