All your argument is based in the idea of making live more difficult for consumers and easier to business. That seems the wrong way to tip the balance. Are not

All your argument is based in the idea of making live more difficult for consumers and easier to business. That seems the wrong way to tip the balance. Are not going to be business better equipped to deal with unruly customers than mothers/grandfathers/teenagers having to spend time of their private lives navigating hostile interfaces designed to make them give up? Does not this incentivize bad businesses selling counterfeits/damaged goods with the hope that will not be returned?