I worked AppleCare tech support and there were people who would call in to talk to people or troll, perhaps they were ill, but they would call repeatedly and th

I worked AppleCare tech support and there were people who would call in to talk to people or troll, perhaps they were ill, but they would call repeatedly and there problems were largely made up. Eventually they become known and are handled separately because they would fake problems and drive people insane. Some people should be banned from support.