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Actually Amazon knows precisely what items was shipped and if it came directly from the merchant or if they used some other merchants for the delivery (aka comi
by didibus 6y ago
Actually Amazon knows precisely what items was shipped and if it came directly from the merchant or if they used some other merchants for the delivery (aka comingled). So when a buyer complains about an item, they know if it is the merchant's item or some other merchant's item.
Comingled doesn't mean that they just bunch them all up in some bin and then can't tell which is which and where they were from. It means that if some warehouse closer to the buyer has a similar item, they'll ship that one, because shipping will be cheaper and faster coming from the closest fulfilment center.
- solidasparagus 6y agoI don't think that's what the parent is talking about. Because customers don't get to choose who they buy from if a product is co-mingled, customers have no way of avoiding counterfeit items by deciding to only buy from very reputable sellers. This makes detecting counterfeits Amazon's responsibility
- didibus 6y agoOh I see, yes that's true. Though the seller is allowed to opt out of comingled, but ya, I always wanted as a buyer to be able to choose.