Amazon just doesn't care. This is exactly it. They don't have to care, and they've outsourced all of their caring to a robotic bureaucrat. Without a human in

Amazon just doesn't care. This is exactly it. They don't have to care, and they've outsourced all of their caring to a robotic bureaucrat. Without a human in the loop, like yourself, to realize the absurdity in edge cases you get the worst possible version of bureaucracy. And I wouldn't say it's an all or nothing situation either that "digital bad" or "bureaucracy bad". Bureaucracy can be good, it helps streamline certain processes "at scale." Digital can also obviously be good. The PROBLEM is when you marry these things together without proper controls in place by society. We haven't completely thought through the ramifications.