Because every single user of a product that changes for no reason pays a price. That total cost is very high and never considered nor paid by the VP who will qu

Because every single user of a product that changes for no reason pays a price. That total cost is very high and never considered nor paid by the VP who will quickly move on. For good redesigns, you’ll come out positive soon enough. For bad ones, never. The move betrays the attitude that their users are not really seen or respected as human. It’s the same reason you can’t contact a human for support even if your entire digital existence gets algorithm’ed out of existence.