> What gap is this referring to? When computers were still a fairly new phenomenon, it was assumed that they would be an absolute game-changer and that product

> What gap is this referring to? When computers were still a fairly new phenomenon, it was assumed that they would be an absolute game-changer and that productivity would go through the roof, objectively quantified in terms of revenue per employee. Productivity has in fact gone up, but not by leaps and bounds, and this is a puzzle to economists and other social scientists who study this sort of thing. Cf. https://en.wikipedia.org/wiki/Productivity_paradox https://en.wikipedia.org/wiki/Productivity_paradox