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I would like Sony to tell us why they have not co-ordinated with the credit card issuers to issue replacement cards, or cover the cost of replacement cards. an

by nodata 16y ago

I would like Sony to tell us why they have not co-ordinated with the credit card issuers to issue replacement cards, or cover the cost of replacement cards. and a question: could the solution be as simple as changing the CVV on the back of the cards?

chrischen 16y ago
Can't people get replacement cards freely themselves? Also the original blog post said the CVVs were not stolen.
- nodata 16y ago
  Depends on the country. Some countries banks' tend to issue cards for free, others charge. But that's not the whole point: what is Sony doing to lessen the impact now that they screwed up?
scott_s 16y ago
While the prudent thing to do is to assume the credit card numbers were stolen, Sony hasn't confirmed that yet. Their only statement is that there is no evidence they were stolen.
gigantor 16y ago
Many payment processors (at least a couple of years ago) do not require the CCV #. Providing it merely gives you a discount on the transaction fee, since it reduces fraud.
ansy 16y ago
First of all, there is no confirmed credit card theft. Credit card information is held at a higher standard than generic personal information. PCI compliance requires credit cards are encrypted and you are required to get regularly audited. By no means is it perfect, but it's about as good as it gets with securing data that's being thrown around constantly. Second, Sony did tell credit card companies and they do know about this. I called mine and the operator was well aware of of the data leak. They have been monitoring all accounts from the beginning. Third, while you can always get a new card number for free, credit card companies tend not to issue new cards automatically. I've had it happen to me once before where they gave me a new one without me asking. tl;dr These authorized charges are likely coincidental; the CC companies are well aware of the situation.
- cube13 16y ago
  >Second, Sony did tell credit card companies and they do know about this. I called mine and the operator was well aware of of the data leak. They have been monitoring all accounts from the beginning. Did Sony know about this, or did they see a pattern of cards getting flagged that had PSN charges on them?
  - ansy 16y ago
    I just meant the credit card companies are well aware of what happened and that credit card numbers might have been involved. They're monitoring accounts accordingly and didn't seem to think canceling was necessary. If the companies really believed the numbers were compromised they will send out new cards automatically. Like I said, it's happened to me before. I didn't have any suspicious activity or anything. But some company I did business with reported a credit card breach so my bank just sent everyone in the breach new cards with little letters telling them "you got owned, but no worries here's your new card."

by nodata 16y ago

chrischen 16y ago

Can't people get replacement cards freely themselves? Also the original blog post said the CVVs were not stolen.

nodata 16y ago
Depends on the country. Some countries banks' tend to issue cards for free, others charge. But that's not the whole point: what is Sony doing to lessen the impact now that they screwed up?

scott_s 16y ago

While the prudent thing to do is to assume the credit card numbers were stolen, Sony hasn't confirmed that yet. Their only statement is that there is no evidence they were stolen.

gigantor 16y ago

Many payment processors (at least a couple of years ago) do not require the CCV #. Providing it merely gives you a discount on the transaction fee, since it reduces fraud.

ansy 16y ago

First of all, there is no confirmed credit card theft. Credit card information is held at a higher standard than generic personal information. PCI compliance requires credit cards are encrypted and you are required to get regularly audited. By no means is it perfect, but it's about as good as it gets with securing data that's being thrown around constantly. Second, Sony did tell credit card companies and they do know about this. I called mine and the operator was well aware of of the data leak. They have been monitoring all accounts from the beginning. Third, while you can always get a new card number for free, credit card companies tend not to issue new cards automatically. I've had it happen to me once before where they gave me a new one without me asking. tl;dr These authorized charges are likely coincidental; the CC companies are well aware of the situation.

cube13 16y ago
>Second, Sony did tell credit card companies and they do know about this. I called mine and the operator was well aware of of the data leak. They have been monitoring all accounts from the beginning. Did Sony know about this, or did they see a pattern of cards getting flagged that had PSN charges on them?
- ansy 16y ago
  I just meant the credit card companies are well aware of what happened and that credit card numbers might have been involved. They're monitoring accounts accordingly and didn't seem to think canceling was necessary. If the companies really believed the numbers were compromised they will send out new cards automatically. Like I said, it's happened to me before. I didn't have any suspicious activity or anything. But some company I did business with reported a credit card breach so my bank just sent everyone in the breach new cards with little letters telling them "you got owned, but no worries here's your new card."