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I've been doing office hours via phone since Oct 2009 (http://37signals.com/svn/posts/1973-announcing-ceo-office-hours http://37signals.com/svn/posts/1973-annou
by jasonfried 15y ago
I've been doing office hours via phone since Oct 2009 (http://37signals.com/svn/posts/1973-announcing-ceo-office-hours http://37signals.com/svn/posts/1973-announcing-ceo-office-ho...).
It's been great. Lately I've been available less so I haven't been as consistent as I'd like to be, but it's definitely been worth it.
http://37signals.com/officehours http://37signals.com/officehours
- lasonrisa 15y agoAny chance you could elaborate more, please. What has been interesting about it? or maybe, what has been different from, say, doing support a few hours a week? Although, I am not sure if you have ever tried that.
- tansey 15y agoSeems like there is a qualitative difference here, though. Your office hours are effectively 37signals customer support from the CEO. Fred's are more of an altruistic way to give back to the startup community. Both are great, just noting the distinction. I'd be very interested if you tried Fred's style of office hours.
- jasonfried 15y agoThe majority of the calls I get are from entrepreneurs asking for business advice or my thoughts on their concept/ideas. I barely get any calls re: 37signals products.
- deleted 15y ago[deleted]