I often find text exchanges to be lacking in cues, feeling anxious about being misunderstood, but I also avoid 1:1 videocalls with customers as I (1) find faces

I often find text exchanges to be lacking in cues, feeling anxious about being misunderstood, but I also avoid 1:1 videocalls with customers as I (1) find faces and visual cues distracting and (2) am not very good at facial expressions. My preferred medium is voice: I still find it easy to tell whether the person is paying attention, get the synchronicity and the information throughput that make it possible to ensure we’re on the same page, all while dealing with less noise. That said, many-to-many conference calls… I dislike those generally, video or audio.