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So they can ask you what it is as a security question.

• mooism2 16y ago
  In principle they could type the answer you give over the phone into their computer, which then treats it like any other password. In practice, I expect some people's mothers were born with surnames that don't sound like they look, or are otherwise hard to spell. So there's a usability issue that you don't get with ordinary passwords. Although I expect most of them are storing it as plain text because of inertia.