In the very rare event that no amount of additional instrumentation can yield an exception or extra visibility.. having the customer share or record their scree

In the very rare event that no amount of additional instrumentation can yield an exception or extra visibility.. having the customer share or record their screen, depending on how reproducible it is for the customer. I’ve only needed to do this a few times and I think all but one was customer error/misunderstanding, not bug. If you haven’t already, send them a screen recording of how it should work (rather than just a text or voice explanation) and ask them to confirm that theirs is actually different.