3 ms·

In the IT/Tech DD world, we call this "Back Office" vs "Customer Facing". Some of these applications appear to span both.

• whimsicalism 6y ago
  > "Back Office" Interesting, I thought "back office" was a super-set including both those (ie. CRM-y) tools and coded backend logic when a user makes a requests.
  • oehtXRwMkIs 6y ago
    I think you're confusing it with backend. Generally in traditional businesses you have reception/front desk where the customer interacts with the business and the back office where all the employees are doing various work.
  • mbesto 6y ago
    Most customers don't actually interact with CRM-y tools (usually). There might be integrations to (revenue cycle management for example) from customer facing to back-office, but that's usually the delineation. But to your point, there's some grey area here.
  • cutemonster 6y ago
    Do you let the customers enter the back office in real life :-)