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What's the reason for Microsoft services/support going downhill so bad? I can remember in the 2000's, they had spectacular paid support on their stuff.
by bluedino 6y ago
What's the reason for Microsoft services/support going downhill so bad?
I can remember in the 2000's, they had spectacular paid support on their stuff.
- cheschire 6y agoMaybe I was lucky and just had a string of good PFE’s, but my experience with MS support has been great.
- habeebtc 6y agoI am a PFE currently. It's the hardest job I have ever had. My colleagues are all rock stars.
- lazycouchpotato 6y agoWhat's PFE?
- cheschire 6y agoPremier Field Engineer https://techcommunity.microsoft.com/t5/core-infrastructure-and-security/how-to-become-a-premier-field-engineer-pfe/ba-p/255475 https://techcommunity.microsoft.com/t5/core-infrastructure-a...
- baybal2 6y agoMaking bad software in hopes to fix it later for a lot of money would never be a business model anybody can sustain for longer than a few years, let alone 2 decades which Microsoft managed to pull out through extraordinary effort.
- ck425 6y agoI've found Azure support reasonable. It's still not an easy product to use overall compared to AWS but the support engineers have been very proactive and keen to jump on calls to fix stuff.
- habeebtc 6y ago(thought better of this comment)