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Proctorio's support is also fucking absurd! It reflects their CEO's attitude in that article. I had an issue where their plugin, which only worked on chrome at
by mhuffman 6y ago
Proctorio's support is also fucking absurd! It reflects their CEO's attitude in that article.
I had an issue where their plugin, which only worked on chrome at the time IDK if that has changed, stopped working. And I had about 1 hour before my final exam.
They went through the normal expected steps, then started recommending crazy shit! For example, they recommended that I delete all my bookmarks from my browser and "see if that works". And if it didn't, to re-install the operating system. Their other recommendation was to go buy another laptop -- in an hour!
Then, they basically just said ¯\_(ツ)_/¯
I understand that there is only so much a phone tech can do in that situation, but these exams are very, very important. I am not sure I would have been able to get a waiver to take it at another time and could have ruined my GPA and been out thousands of dollars. Luckily I got it working on another computer that I had, so everything worked out in the end.
I am not a fan!