3 ms·

They're in the short list of companies that practice shame-based support.

• fakedang 6y ago
  What's that?
  • StavrosK 6y ago
    It's where you have to shame them by publishing an article on HN/reddit/wherever about how they screwed you before they'll fix your problem.
    • fakedang 6y ago
      Ahh yes, the way I have to deal with my cloud provider, as well as my local fast food outlet's delivery service. Very high tech. Thanks for the heads-up
  • jlokier 6y ago
    It's where you can't get support except by getting a successful post on social media that shames the company into dealing with your issue.
    • fakedang 6y ago
      Thanks
  • deleted 6y ago
    [deleted]
  • accountofme 6y ago
    You publicly shame them via twitter,reddit,medium,hackernews for a support response.
    • fakedang 6y ago
      Thanks
  • dkneeland 6y ago
    I'm tempted to give you the same answer just to make you say thanks again... But I won't. Thank _you_ for being a nice person!
    • fakedang 6y ago
      Doing justice to everyone :) But it still befuddles me how that simple explanation never crossed my mind. And thanks for calling me a nice person - I don't really deserve that.