I was going to suggest: This problem has me: <dropdown> or This situation has me: <dropdown> It's a support request, so people are certainly having a problem

I was going to suggest: This problem has me: <dropdown> or This situation has me: <dropdown> It's a support request, so people are certainly having a problem. Although "situation" might be more neutral. I think my way is the best, and it doesn't sound so drab as "Input Emotional State Parameters Here".