To expand on the dollar store example, they will take back an item that was sold outright broken or defective (although I've never seen anyone actually return i

To expand on the dollar store example, they will take back an item that was sold outright broken or defective (although I've never seen anyone actually return in item to the dollar store). They don't have to take back all their low quality products when they perform poorly or break, nor do they offer customer support. I think you're building a strawman here. This is a thread about Google having poor customer service, and you're trying to frame it as if Google is refusing to refund defective products. Those are not the same. Google refunds or replaces defective products they sell. Google has some customer support. It's not very good. Google has several billion users and only about 100k employees total. That's somewhere around 1 employee per 30k users. Customer support quality is a continuum, not a binary thing. The comment you replied to was pointing out that a company that makes a small amount per user cannot afford the same level of customer service as a company that makes a lot per user. No one in the thread said Google couldn't hire more customer support. They said looking at customer support quality as an "ad-hoc monopoly test" is biased against companies with huge user bases and small margins per user.