No, I think success in large platforms has depended on being able to automate away human problems, ignoring the harm that causes. We need to mandate human moder

No, I think success in large platforms has depended on being able to automate away human problems, ignoring the harm that causes. We need to mandate human moderation and customer service, as well as a robust and transparent appeal process. And we need to strip Section 230 immunity so platforms have real liability behind their content decisions. Platforms above a certain scale will either require enough manpower to handle them appropriately, or will break down at a certain size and lead to a wider market.