Quality of customer service and percent of market share are inversely correlated, but they're still separate variables, and one does not imply the other. Amazo

Quality of customer service and percent of market share are inversely correlated, but they're still separate variables, and one does not imply the other. Amazon is an example of a company that, despite having an enormous market share of online shopping, has remained aggressively aligned with the customer. (They'll happily use their market dominance to wring every last penny out of their suppliers and their employees, though.) Simplifying greatly, this is the main difference between antitrust laws in the EU and the US: the EU doesn't really have the concept of a benevolent monopoly. In the US, you have to make a strong case that the company is engaging in anticompetitive practices. Notably, this has less to do with how the alleged monopoly treats its own customers than with how it treats other companies in the same space.