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As do many companies even small. Hell, lots of restaurants have poor customer service, let alone grocery stores, big box stores, etc. That’s hardly a unique cha
by azinman2 6y ago
As do many companies even small. Hell, lots of restaurants have poor customer service, let alone grocery stores, big box stores, etc. That’s hardly a unique characteristic to monopolies.
- perardi 6y agoHave you ever tried to cancel a gym membership? It’s a stretch to imagine any gym has a monopoly, and yet…
- TwoBit 6y agoDon't you just cancel payment on your credit card and be done with it?
- jonny_eh 6y agoNo, business can continually put charges on it. You'd need to resort to chargebacks or litigation to stop it.
- perardi 6y agoBingo. In the past (and this was a while ago), you had to pay a cancellation surcharge, even if you were month to month, unless you found someone to take over your plan.
- coffeemaniac 6y agoThis is a specious comparison, and you need to consider both the consequences to you of a failure of the business as well as paths of recourse available to the consumer. Consider your comparison of google to a restaurant. Google can bring your entire business to a halt with no explanation, costing you potentially your livelihood. You may never get the opportunity to escalate to a point where a human will reconsider the matter. They do this as a matter of routine. A restaurant can bring you cold soup or something, and you can complain at a waiter right there on the spot (if you're so inclined). They'll probably give you a free meal for it. Absolute worst case they can give you food which is poisoned and there is strong precedent that in this case, if you escalate sufficiently, they will be shut down.