Got rear-ended in France once, called the rental car company to report the problem (damaged car), turned out you had to speak to the automated system in French

Got rear-ended in France once, called the rental car company to report the problem (damaged car), turned out you had to speak to the automated system in French to get directed to someone to actually talk to. I don't speak French. There were no other options. So the guy that rear-ended my rental car actually had to help out with the call.. even that was problematic, he lived in France but wasn't a native, apparently his French wasn't quite good enough for the system. Hertz, that's not something you should have as your user interface at your Hertz office at an international airport.