as someone said above, if your Dell hard drive fails, they respond to you in 4 hours, then they ask you to run a series of tests blah blah blah, then you might

as someone said above, if your Dell hard drive fails, they respond to you in 4 hours, then they ask you to run a series of tests blah blah blah, then you might get replacement that day or in a few days.. this is likely to cost at least 4 hours of a sys admin's time, maybe closer to 10?