In (weak) defense of Intercom, it's nice when used correctly. For instance, if we're experiencing a service outage, we can send a notice to all active users wit

In (weak) defense of Intercom, it's nice when used correctly. For instance, if we're experiencing a service outage, we can send a notice to all active users with that service enabled. But there are limited use cases where it's valuable, and it is heavily abused.