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This is very true. It's hard to get anyone via e-mail, on the phone or in their forums when you have questions about their product services or when a problem ar
by Klinky 16y ago
This is very true. It's hard to get anyone via e-mail, on the phone or in their forums when you have questions about their product services or when a problem arises. This is especially concerning when money is involved such as AdSense, AdWords or Google Checkout. They are also big enough that they don't really have to care if they lose you as a customer, especially if you're a small fry just starting out.
- yanw 16y agoAdwords recently added phone support.
- LostInTheWoods2 16y agoThe problem can be seen across all Google services. They just don't make it easy to contact them when there is a problem. My favorite example is an Orkut application that I developed that I no longer wanted to support. Could I delete the app? No. Could I contact Orkut to take the app down? No. Did I keep receiving e-mails from Orkut that the app was broken? Yes. Eventually their automated system realized something was wrong and took the app down. I would have gladly fixed it had there been a way to do so.
- kpreid 16y agoI have noticed Google has one service which has responsive support: Google Project Hosting. <http://groups.google.com/group/google-code-hosting> http://groups.google.com/group/google-code-hosting> It may be just due to low volume of requests.