Chatbots suck, because AI just isn't good enough or empowered enough to actually help in 99% of requests. ChatBOXES on the other hand are amazing, a few reason

Chatbots suck, because AI just isn't good enough or empowered enough to actually help in 99% of requests. ChatBOXES on the other hand are amazing, a few reasons why: - You can't accidentally hang up and have to re-dial and wait on hold - There's an incentive for the company to respond while the customer is there, because they might disappear at any moment (unlike email) - There's a record in writing - It works with people with poor language skills - No hold music & you can see where you are in the queue - Support teams can scale by handling multiple conversations at once and using copy/paste from scripts, terms etc. - You can include hyperlinks, screenshots etc. to make things super clear or open up other tools (e.g. screen share) - Contact details, email address etc. can't be misheard - No bad signal / fuzzy line - You can data mine the requests to figure out common requests and optimize for them Long live the chatbox!