> If I want support, that is. Even then, too many sites replaced their point of contact with these trivial keyword kind of chat bot interfaces and it's annoyin

> If I want support, that is. Even then, too many sites replaced their point of contact with these trivial keyword kind of chat bot interfaces and it's annoying as heck. I tried to report a phishing page hosted on some random SaaS thing yesterday. Instead of a contact form / abuse contact e-mail in the page footer I ended up on a FAQ page telling me to report it using their chat thing. Of course that chat was not staffed without any indication until you typed up a message (another frequent factor of annoyance for those not in US-adjacent time zones) and the keyword matcher asked me if the FAQ page I was on would be of any help. When I put the data in the thing to go on with my day it asked me for an e-mail to follow-up with me, something this interaction did not require. Sure, I get when people get more customer interaction from these things but please folks, make sure it's not replacing functionality for other parts of your (potential) customer base.